(1) 10-day moneyback guarantee available on shared hosting/reseller hosting accounts. A valid reason should be provided.

(2) Dedicated servers, SSL certificates and domain names are not covered by above policy.

(3) Accounts terminated or canceled due to violation of terms of services, acceptable use policy can not be refunded.

(4) Payments fees (including Paypal fees, bank transfers charges etc.) occurred by client during the initial payment, or charged to KowloonHosting while processing the refund, are at the charged of client.